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Online return form

We want you to be 100% satisfied with the products you buy from us. So if you change your mind, don't sweat it! You may return it to us within 30 days of the date you received the item, no questions asked. For more information, see our return policy.

If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement.

Your order number can be found in your order confirmation email.

(Please note that we require a photo of the item you received for our own records.)

Accepted filetypes: jpg and png.

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Return policy

Return eligibility
Please ensure your items meet all of the following returnable conditions:
  • Within 30 days after delivery
  • New condition and unused
  • Original packaging

Refund amount
Please note that all delivery costs are non-refundable.

Return process
1. After you fill in our online return form, our customer service representative will get back to you within 1 - 3 working days.

Please be reminded that returns with items that do not meet the return eligibility conditions will be rejected.

2. After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 3 - 5 working days for the refund to appear in your IUIGA Wallet.